1.) An extreme over the top care for the customer, and making sure the customer is happy. From my experiences, great businesses have two things in common. When the watch arrived it had a ton of extremely sticky stickers on the watch as well, which left an awful residue on the watch, and I had to wash the watch immediately. I have bought from other watch dealers before such as DavidSW, and the attention to detail they bring to the purchase end to end is superior. when there is a global pandemic risking my health and for my family. Its very common practice for online watch dealers to size the bracelet before sending out the watch, especially on a very expensive purchase, they however refuse to do that for "logistical issues" and told me to go to the Rolex dealer in person. I was surprised however when the customer support and attention to detail was lacking. I bought a submariner (114060) from them and the price was fair and I loved their youtube content and hodinkee just teamed up with them so I was expecting good things. Don’t waste your time, there’s other companies that deserve your business.Ĭ&C is just okay.
Service was good before…it is non existent now. Had a shipping inquiry and they never bothered to even call me back. Even when you call in and they say they’ll get back to you, they don’t. The worst part is that emails are never answered anymore. The piece was 20 years old, which they knew before I even shipped, and not to mention that I’ve sold them much older pieces which required more even servicing in the past. Previously they’ve never once changed a quote after inspection, however the last two times (and coincidentally after they were bought out) they’ve reduced a quote by $500 saying it needed a new strap (a strap that I sold afterwards for $400 privately…guess it wasn’t in that bad of shape after all) and outright pulled an offer on a very high end piece, starting that it required a regular service.
The last couple of transactions have been brutal. I’ve bought and sold a little over a dozen of high end watches to them over the last few years…I even had a relationship manager. I previously rated them 5 stars but since they were bought by Hodinkee, service has gone down the tubes. You remind me of a circus barker, claiming greatness and excellence on your website and LinkedIn……and all you’ve got it your bark.Ītrocious customer service and unethical business practices I bet you have two people sharing a desk. Your reliability, authenticity and professionalism is now forfeited, and I will no longer even CONSIDER doing business with you.
CALIBRE WATCH REVIEW PROFESSIONAL
It also requires a company to have a professional culture, responsiveness and TRUE customer concern. In this business world, it doesn’t take days to respond….only a few clicks or, God forbid, a phone call. I sent a SECOND email a day later, containing my first email info and your broken link email. So I Replied, sending back THAT email containing the broken link to the senders at Client Services, with a note that the Link was inoperable.
Finally, your company sends me back an email with a Link containing the price. Following all your online instructions regarding a watch I am interested to sell, I waited a few days for a response. In my first experience with your company, it will be my last. I see on your LinkedIn your pride in the YPO thingy, and that your tag line is I Work Hard. Never received a response from him or the company. Copy of Letter mailed to the Founder - No ResponseĬopy of Letter mailed to the Founder, Hamilton Powell.
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